Very impressed with quality and customer service.
I purchased some metal from DBR indirectly. The delivery guy ran over a Flower pot next to my driveway. I have cameras and seen it. The driver lied about saying he left a note. He didn't. Cameras don't lie. When talking with DBR I asked for $40 for the flower pot. They said no that they would replace it. They made me go through the trouble of taking pictures of three other pots I had beside the one that got broke. I told them that the flower pot would cost them more than $40 and I was just trying to make it easier on them. I guess they thought I was trying to pull one over on them. But over a week later I had not heard from them. I texted them back with no response. I then contacted the third party I purchased the metal from. They talked with DBR and DBR stated that it was an old flower pot and was only giving $30 for it. I have had the plant in a trash bag waiting on the pot they was supposed to be getting. Why over $40 are they making such a hard time for me. Anyway the third party made up the other $10 and now DBR has lost a customer in the future. Why DBR do you treat your customers with no respect and not fulfill your word. I hope that you do other customers better.
Dbr Metal Roofing Supply Inc is a US Store based in Rogersville, Tennessee. Dbr Metal Roofing Supply Inc is located at 4483 Old Hwy 11W, Rogersville, TN 37857, USA.
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